Essential Questions to Ask Domestic Cleaning Services in Newcastle

Before you decide to hire domestic cleaning services in Newcastle, contact the company and discuss their rates. Ask numerous questions concerning their policies and procedures, and find out how they run their business. House cleaning has become an affordable service for all types of homes, where once it was just the luxury of the elite.

What is your pricing structure?

Most companies who supply domestic cleaners in Newcastle will have various types of set rates, some will charge by the hour, others may charge by the number of individuals they send to your home. It is important to understand their rates before you decide to hire a cleaner.

Ask the company for a flat rate, so you know exactly how much it will take for the first visit, if you are happy with their services you can ask for a discount because you’ll be using the company on a regular basis. As a customer, you should be able to negotiate an affordable rate, agree on a set price so you know exactly how much you’ll have to pay per visit.

Do you conduct employee vetting and background checks?

It is important to know what kind of people you are letting into your home, so make sure the company you deal with carries out detailed vetting and background checks on each employee. It gives you peace of mind to know that the cleaner has been thoroughly checked and doesn’t have any skeletons in their closet.

What kind of training do your staff get?

You’ll want to know if the company’s cleaners are properly trained and know how to use specific chemicals when cleaning your household. Some cleaning substances are extremely hazardous and individuals who haven’t been properly trained may cause occupants of your home serious harm. They should also know how to operate cleaning machinery, so they don’t damage your floors or any other furniture on your premises.

How do they assess their workers?

It is good that a company trains and vets their employees, but that’s just the beginning, they should have ways of maintaining high standards and checking that their workers are providing a high-class service. Company representatives should at least check your premises on one or two occasions when the cleaners have left to see whether they are doing a good job. It should be an unsuspecting visit, that their employees don’t know about, so they’d just carry out their work as normal without going that extra mile because the boss arrived.

How will you gain access to my home?

There are a few options when it comes to letting cleaners in when you aren’t at home, the safest way is probably to get a key cut and give it to the company for safe keeping.

It is important to know who you are letting into your home unattended, if a company doesn’t bother doing background checks on members of staff it is better you look elsewhere for a cleaning service. Only employ a professional organisation who has thorough vetting procedures in place to guarantee customer satisfaction.

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